IT Support Specialist Intern

Located: Princeton, NJ | Full-Time

We are a dynamic energy trading company based in Princeton, NJ. Our IT environment runs on a modern, cloud-managed stack and we take it seriously. We are seeking an IT Support Specialist Intern to serve as the firm's primary day-to-day IT support resource. You will handle the full user-facing IT experience: device setup and management, account administration, software troubleshooting, and direct support for staff across the firm. This role gives you real ownership over the end-user experience and frees the infrastructure team to focus on engineering work. You will support users with varying levels of technical familiarity, and your ability to resolve issues clearly and calmly — without jargon — matters as much as your technical skills. We also value genuine curiosity: candidates who enjoy understanding how things work under the hood tend to be the best diagnosticians.


  • Start Date: May 2026 
  • Duration: 12 weeks (Full-time) 
  • Application Deadline: April 15th, 2026 

Key Responsibilities

  • Device & Asset Management: Keep track of all company hardware — record serial numbers, who has what, and device status. Handle basic troubleshooting for laptops, monitors, and peripherals, and maintain a pool of spare devices ready to go.
  • Identity, Access & Account Administration: Set up and manage user accounts, group permissions, and software licenses. Handle onboarding and offboarding account tasks including MFA setup and access removal and regularly review permissions to make sure people only have access to what they need.
  • Security Monitoring & Endpoint Compliance: Keep an eye on security alerts and flag anything unusual to the infrastructure team. Routinely check that company devices are up to date on patches and antivirus.
  • Incident Triage & Service Operations: Take ownership of IT issues from start to finish — log them, fix them, or escalate when needed. Manage the ticket queue, keep track of response times, and write up step-by-step guides for common problems.
  • End-User Support & Stakeholder Communication: Be the go-to person for any IT issue — hardware, software, login problems, or connectivity. Communicate clearly and avoid technical jargon when helping staff.
  • Network & Connectivity Support: Help staff with VPN access and remote connection issues. Keep meeting room equipment running smoothly, including projectors and video conferencing tools like Zoom and Teams.
  • Documentation & Knowledge Management: Write and update IT guides, FAQs, and known-issue logs so that both the IT team and regular staff can find answers quickly.

Qualifications

  • Education: Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related discipline. Candidates from non-technical backgrounds with demonstrated hands-on IT experience will also be considered.
  • Communication: Strong interpersonal and communication skills with a service-first mindset. The ideal candidate communicates technical concepts in clear, accessible language, stays composed under pressure, and consistently delivers a positive support experience.
  • Windows Fundamentals: Solid understanding of Windows OS administration including driver troubleshooting and basic system recovery.
  • Networking Basics: Functional understanding of core networking protocols — DNS, DHCP, and TCP/IP — with the ability to independently diagnose and resolve common connectivity issues.
  • Productivity & Collaboration Platforms: Hands-on familiarity with cloud-based email, file-sharing, and collaboration tools, including awareness of their common failure modes and troubleshooting approaches.
  • Work Ethic: Organized, detail-oriented, and self-directed. Comfortable managing an open ticket queue with minimal oversight and maintaining a high standard of service in a fast-paced, lean-team environment.

What We Offer

  • Impactful Work: This is not a passive support role. You will take full ownership of the end-user IT experience, with the autonomy to identify gaps, improve processes, and drive meaningful changes to how the team operates day-to-day.
  • Mentorship: Close collaboration with the infrastructure team and hands-on exposure to enterprise tooling in a live production environment.
  • Career Growth: Top-performing interns will be considered for full-time IT support or infrastructure engineering roles.

To complete your application, please fill out the form below and also complete the IT Intern — Summer 2026 Application Survey hosted on Microsoft Forms.

IT Intern — Summer 2026 Application Survey – Fill out form

Previous IT Infrastructure Engineer Intern
Next Financial Controller